During the holidays we can’t be reached from 23th of December 2017 until 7^st of January 2018. Maybe take a look at our frequently asked questions to see if you can solve it yourself:

ZooEasy stand alone: http://standalone.zooeasy.com/en/support/breeders/faq/index.html

ZooEasy Online:
http://www.zooeasy.com/support/faq/

We’ll be back Monday January 8, to answer all your questions again.
From all of us, a Merry Christmas and happy New Year!